We are thrilled to let you know about RAVEN’s transition to our new donation platform, Fundraise Up. This has been a long time coming, we have heard your feedback and value your ongoing support, which is why we want this transition to be as smooth as possible for you, our wonderful donors, and we hope to answer any questions or concerns you may have. Read on to learn more about our Fundraise Up transition!

Why did RAVEN switch to Fundraise Up?

Over the past few years, we’ve heard our donor’s frustration with RAVEN’s previous platform so we knew we had to make a change. Fundraise Up is user-friendly, integrates with all of RAVEN’s tech stack for seamless financial processing—which helps us distribute donations quickly and accurately to our partnered Nations—and contains your very own Donor Portal for easy access to update your contact details, payment information, and any recurring donation amounts.

How do I access my Donor Portal?

You can access your Donor Portal through a link received on your next payment transaction confirmation email. Alternatively, you can use this link and enter your email address to receive a login link.

Why can’t I access my Donor Portal?

You will only have access to the Donor Portal once your first donation goes through on our new system or after December 31, 2024, when we finalize a few more items on our back end. If you still don’t have access to the donor portal after December 31, 2024, or after you have made a donation from November 14, 2024, to December 31, 2024, please contact info@raventrust.com.

How do I update my credit card information, monthly plan, or address? How do I see what donations I’ve made?

You can access and update all of this information using our Donor Portal.

Why can’t I get my tax receipt until December 31, 2024?

We wanted to make sure this platform was available to our Donors as soon as possible. However, we still have a few back-end procedures that we need to complete here at RAVEN, including ensuring that all donors receive their tax receipts. We do anticipate that you will likely receive your receipt much earlier than December 31, 2024, but we appreciate your patience and understanding as we complete this process.

What forms of payment does Fundraise Up accept?

Fundraise Up accepts credit cards, PayPal, Apple Pay, Google Pay, and PAD (CA Direct Debit). We will also continue to accept all forms of payment as outlined on our Ways to Give page.

Why is there a transaction cost for my donation?

Donor platforms help nonprofits seamlessly process the generous donations from our supporters, which for RAVEN, means we can get the funds to our partnered Nations quicker. Unfortunately, they do come with a cost so we humbly ask for help from RAVEN supporters in covering all or a portion of the transaction fee.

How do I set up or edit my P2P Fundraiser?

If you already have a Donor Portal, you can create your fundraiser directly in the Portal. Our Development Coordinator will then be in touch as soon as possible to discuss your fundraiser. You can also edit your fundraiser, including your goal, fundraising messaging, etc. directly in your Donor Portal. If you have any questions about P2P Fundraising, please email info@raventrust.com.

What’s Fundraise Up’s privacy policy?

You can read Fundraise Up’s privacy policy here.

We’re hopeful that this new platform will make things easier for all of us so we can focus on what’s really important: supporting Indigenous Nations in their pursuit of justice. Making sure this goes as seamlessly as possible for you is our main priority. Thank you for your patience and for joining us on this journey! If you have any further questions or need support navigating this new platform, please do not hesitate to reach out to info@raventrust.com.